Privacy Policy

1. Introduction

Welcome to TOPS Chefs Persian Food and Pastry. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information to provide and improve our services to you:

• Personal Identifiers: Your name, email address, and phone number.
• Order Details: Information related to the products you order from us.
• Payment Information: Your payment card details are not stored by us. They are collected and processed securely by our third-party payment processors (e.g., Stripe, Uber Eats).
• Technical Information: Your IP address, browser type, device information, and browsing behavior on our website, which we collect for analytics and to improve website performance.

3. Use of Your Information

We use the information we collect for the following purposes:

• To fulfill and manage your orders for pickup or delivery.
• To respond to your customer service requests and inquiries.
• To improve our website, services, and product offerings.
• To send you promotional materials or marketing communications, but only with your explicit consent.
• To comply with legal obligations and prevent fraudulent activities.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may only share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. This may include:

• Payment processors to securely handle your payments.
• Delivery services to fulfill your orders.
• As required by law, such as to comply with a subpoena or other legal process.

5. Consent and Access

Your use of our services constitutes your consent to this Privacy Policy. You have the right to withdraw your consent at any time. You may also request access to the personal information we hold about you and request that we correct or delete it by contacting us.

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience. Cookies help us understand user behavior, personalize content, and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we take reasonable steps to protect it from unauthorized access, disclosure, alteration, or destruction.

8. Third-Party Services

Our website may contain links to third-party services, such as Google Maps or our online ordering partners. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy or wish to make a data request, please contact us at:

12. Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Province of British Columbia and the applicable laws of Canada, including the Personal Information Protection Act (PIPA).